Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated under the trading name MIRANDA SOL by Beijing Weixuan Network Technology Co., Ltd. Throughout the website, the terms “we”, “us” and “our” refer to MIRANDA SOL and Beijing Weixuan Network Technology Co., Ltd.

These Terms of Service apply to your use of mirandasol.com and to all purchases made through the website. By visiting our website or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy and Return and Refund Policy.

Please read these Terms carefully before using our website or purchasing a product.

  1. BUSINESS INFORMATION

Trading name: MIRANDA SOL

Legal business name: Beijing Weixuan Network Technology Co., Ltd.
Chinese name: 北京惟璇网络科技有限公司

Unified Social Credit Code (China): 91110114MA001UTY73

Registered business address: Room T1194, 1st Floor, No. 1089 Huihe South Street, Banbidian Village, Gaobeidian Township, Chaoyang District, Beijing, China

Email: hello@mirandasol.com

Website: https://mirandasol.com

The registered business address above is our business contact address and is not our authorised return address. Customers must contact us before returning an item.

  1. ELIGIBILITY AND WEBSITE USE

By using this website, you confirm that you are legally capable of entering into a binding contract in your country or region.

You must not use our website or products for any unlawful or unauthorised purpose. You must not introduce viruses, malicious code or any technology intended to damage, disrupt or gain unauthorised access to the website.

We reserve the right to refuse access to the website where we reasonably believe these Terms have been breached.

  1. PRODUCT INFORMATION

We make reasonable efforts to describe and photograph our products accurately. However, screen settings, lighting conditions and photography may affect the way colours and details appear.

Natural crystals, gemstones, pearls and other natural materials are individually formed. Variations in colour, transparency, pattern, inclusions, texture, shape and size are natural characteristics and make every piece unique.

These natural variations are not considered defects provided that the product remains consistent with its description, stated material and overall quality standard.

Measurements, bead sizes and weights may vary slightly because of the nature of handmade jewellery and natural materials.

  1. GEMSTONE CERTIFICATES

Each natural crystal bracelet includes its own gemstone identification certificate unless the product page clearly states otherwise.

Certificates are issued by an independent gem testing centre and relate to the item or material identified on the certificate. A certificate confirms the identification information stated by the testing centre; it does not constitute a financial valuation, investment guarantee or guarantee of future value.

For ready-to-ship products, the corresponding certificate is prepared before the product is listed and does not extend the standard dispatch time.

Customised products or products requiring a newly issued certificate after purchase may require an additional 3–5 business days before dispatch.

  1. CRYSTAL MEANINGS AND WELLNESS INFORMATION

Descriptions of crystal meanings, chakras, intentions, energy, balance, protection, manifestation or traditional uses are provided for cultural, spiritual and informational purposes.

These statements describe traditional beliefs and personal practices. They are not scientific or medical claims, and our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Crystal jewellery and related content must not be used as a substitute for professional medical, psychological, legal or financial advice. If you have concerns about your physical or mental health, please consult a qualified professional.

Individual experiences may vary, and we do not guarantee any particular spiritual, emotional, therapeutic or wellness result.

  1. PRICES AND PAYMENT

Product prices are displayed in the currency applicable to the selected market. Shipping charges and any taxes collected by us will be shown before the order is submitted.

Customers are responsible for checking the total price and order details before completing payment.

Payment must be made using one of the payment methods offered at checkout. We do not store complete payment-card information. Payments may be processed by third-party payment providers subject to their own terms and privacy policies.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order that has already been placed, we will contact you and offer the option to proceed at the correct price or receive a full refund.

  1. ORDERS AND ORDER ACCEPTANCE

After placing an order, you will receive an order confirmation. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

An order is accepted when we send confirmation that it has been dispatched, or when we otherwise expressly confirm acceptance.

We may decline or cancel an order where:

• The product is unavailable
• Payment cannot be authorised
• The delivery address is incomplete or unsupported
• We identify a genuine pricing or product-information error
• We reasonably suspect fraud, misuse or unauthorised activity
• The customisation request cannot reasonably or safely be completed

If we cancel an order after payment has been received, the amount paid for the cancelled item will be refunded.

  1. DIY, PERSONALISED AND CUSTOM-MADE PRODUCTS

Customised products may include personalised nameplates, custom sizing, special designs, selected materials, made-to-order combinations or other details created according to the customer’s instructions.

Customers are responsible for checking all names, spellings, measurements, sizes, colours, materials and design choices before submitting a customised order.

We may contact the customer to confirm customisation details. Production may not begin until the required information has been received.

DIY and customised products normally require an additional 3–5 business days before dispatch. The applicable processing time is separate from shipping transit time.

Once work has begun, personalised or custom-made products cannot normally be changed or cancelled. They are also generally excluded from change-of-mind returns. This does not affect the customer’s legal rights if an item is faulty, damaged, not as described or incorrectly customised by us.

  1. ORDER CANCELLATION

Customers may request cancellation within one hour of placing an order by emailing hello@mirandasol.com.

We will make reasonable efforts to approve the request, but cancellation cannot be guaranteed once processing, customisation or dispatch has begun.

For non-customised goods purchased online, consumers may also have statutory cancellation rights after delivery, as described in our Return and Refund Policy.

Nothing in this section limits any mandatory consumer rights provided by applicable law.

  1. SHIPPING AND DELIVERY

Orders are dispatched from our fulfilment location in China.

Processing times, shipping rates, available destinations and estimated delivery times are described in our Shipping Policy and displayed at checkout where applicable.

Delivery dates are estimates rather than guaranteed dates unless we have expressly agreed otherwise in writing.

Customers are responsible for providing a complete and accurate delivery address. Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after processing or dispatch has begun.

International orders may be subject to customs inspections, import duties or taxes. Where these charges are not collected at checkout, the recipient may be responsible for paying them, subject to applicable law.

  1. RETURNS, REFUNDS AND FAULTY PRODUCTS

Returns, refunds and exchanges are governed by our Return and Refund Policy.

For eligible non-customised products purchased online, customers may notify us within 14 days of delivery that they wish to cancel and return their order. Customers then have a further 14 days to send the item back, subject to applicable law and the conditions stated in our Return and Refund Policy.

Personalised and custom-made products are generally not eligible for change-of-mind returns. This exclusion does not apply where a product is faulty, damaged, not as described or incorrectly customised by us.

Customers must contact hello@mirandasol.com before returning an item. We will provide return instructions and the appropriate return address after reviewing the request.

The sender’s address printed on the original parcel may not be our authorised return address.

Nothing in these Terms limits or excludes any statutory rights relating to faulty, damaged or misdescribed goods.

  1. JEWELLERY CARE AND CUSTOMER RESPONSIBILITY

Jewellery should be handled with reasonable care. Unless a product page specifically states otherwise, avoid exposing jewellery to water, perfume, cosmetics, household chemicals, excessive force, high temperatures or prolonged sunlight.

Elastic bracelets should be rolled gently over the hand rather than stretched or pulled sharply. Natural stones and beads may chip, scratch or break if dropped or struck against hard surfaces.

Normal wear, accidental damage, improper storage, unauthorised repair or damage caused by failure to follow reasonable care instructions is not considered a manufacturing defect.

  1. INTELLECTUAL PROPERTY

All website content—including text, product descriptions, photographs, graphics, logos, designs, videos and other materials—is owned by or licensed to MIRANDA SOL unless otherwise stated.

Content may not be copied, reproduced, republished, sold, distributed or used for commercial purposes without our prior written permission.

  1. THIRD-PARTY SERVICES AND LINKS

Our website may include services, payment facilities or links provided by third parties. We are not responsible for the content, availability or privacy practices of external websites that we do not operate.

Use of third-party services may be subject to separate terms and policies issued by the relevant provider.

  1. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any mandatory consumer rights.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.

We do not guarantee that the website will always be available, uninterrupted or free from technical errors, although we will take reasonable steps to maintain its operation.

  1. SEVERABILITY

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be limited or removed only to the minimum extent necessary. The remaining provisions will continue to apply.

  1. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our services, products, business practices or legal obligations.

The Terms that apply to an order are those published on the website when the order is placed. Changes will not retrospectively reduce a customer’s rights in relation to an existing order.

  1. GOVERNING LAW

These Terms are governed by applicable law. Consumers retain any mandatory legal protections available in the country or region where they live.

Nothing in these Terms prevents a consumer from exercising rights or bringing a claim in a court where applicable consumer law permits them to do so.

  1. CONTACT

Questions about these Terms or an order may be sent to:

MIRANDA SOL
Email: hello@mirandasol.com
Website: https://mirandasol.com