Refund policy

Last updated: 9 September 2026

RETURNS

We hope you love your MIRANDA SOL jewellery. If you change your mind, you may notify us that you wish to return an eligible item within 14 days after receiving your order.

To request a return, please email hello@mirandasol.com with your order number and the item you wish to return. After notifying us, you must send the item back within the following 14 days.

Once your return request has been registered, we will provide the correct return address and return instructions for your order.

Please do not send an item back before contacting us, and do not send returns to the sender’s address shown on the original parcel. The sender’s address may be a logistics address that cannot process returns.

RETURN CONDITIONS

Please handle and inspect your jewellery only as you reasonably would in a shop.

Returned jewellery should be unworn beyond reasonable inspection. Where reasonably possible, please return the original authenticity certificate, jewellery box and any accessories supplied with the order.

We may reduce a refund only where permitted by law if handling beyond what is reasonably necessary has reduced the value of the item. We do not charge a restocking fee.

NATURAL CRYSTALS AND GEMSTONES

Natural crystals and gemstones may contain inclusions and variations in colour, transparency, pattern, shape and texture. These are natural characteristics and are not considered defects when they are consistent with the product description and photographs.

If an item is materially different from its description or photographs, please contact us at hello@mirandasol.com.

RETURN SHIPPING

Orders are currently dispatched from China. Change-of-mind returns may need to be sent to our return facility in China.

For change-of-mind returns, the customer is responsible for the direct cost of return shipping. We recommend using a tracked and insured postal service and retaining proof of postage.

If an item is faulty, damaged in transit, incorrect or materially different from its description, MIRANDA SOL will cover reasonable return shipping costs where a return is required.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, faulty, incorrect or materially different from its description.

Please include your order number and clear photographs of the item and packaging so that we can review the issue. Depending on the circumstances and your applicable consumer rights, we may offer a refund, repair or replacement.

ORDER CANCELLATION

For the fastest cancellation before fulfilment, customers may use the cancellation option within 1 hour of placing an order, where available, or email hello@mirandasol.com immediately.

The 1-hour operational cancellation window does not limit any statutory right to cancel an eligible online purchase. If an order has already been dispatched, it may need to be returned following the return process above.

PERSONALISED AND BESPOKE ITEMS

Items made to a customer’s individual specifications or clearly personalised may not be eligible for change-of-mind cancellation where permitted by law. Any such restriction will be clearly stated before purchase.

This does not affect your rights if a personalised or bespoke item is faulty, damaged, incorrect or not as described.

REFUNDS

We will notify you after receiving and inspecting your return.

Eligible refunds will be issued to the original payment method without undue delay and no later than 14 days after we receive the returned item or acceptable evidence that it has been sent back, whichever occurs first.

Where required by law, the refund will include the original standard delivery charge. If you selected a more expensive delivery service, any additional cost above the standard delivery charge may not be refunded.

Your bank or payment provider may require additional time to display the refund in your account.

YOUR LEGAL RIGHTS

Nothing in this policy limits your statutory consumer rights. Goods must be of satisfactory quality, fit for purpose and as described. Depending on the circumstances, you may be entitled to a refund, repair or replacement if these requirements are not met.

HOW TO CONTACT US

Email: hello@mirandasol.com

Please contact us before returning an item. We will provide the correct return address and instructions for your order.

MODEL CANCELLATION FORM

You may use the following wording to notify us that you wish to cancel an eligible order, but you are not required to use this form:

To: MIRANDA SOL, at the business address listed in our Contact Information, and by email at hello@mirandasol.com

I hereby give notice that I wish to cancel my contract of sale for the following goods:

Order number:

Goods ordered on:

Goods received on:

Customer name:

Customer address:

Date: