Shipping policy

SHIPPING POLICY

Order Processing

Standard ready-to-ship items are usually prepared and dispatched within 2–5 business days, excluding weekends and public holidays.

Each natural crystal bracelet includes its own gemstone identification certificate. For ready-to-ship designs, the certificate is prepared before the product is listed and therefore does not extend the standard dispatch time.

DIY and customised items—including personalised nameplates, special designs, customised sizes and other made-to-order details—require an additional 3–5 business days before dispatch.

Orders requiring a new individual gemstone identification certificate to be issued by an independent gem testing centre after purchase also require an additional 3–5 business days before dispatch.

Where an order requires both customisation and a newly issued certificate, the additional processing time will normally be 3–5 business days in total. We will contact you if a longer processing time is required.

Processing time is separate from shipping transit time.

During busy periods, new product launches or promotional events, processing may take slightly longer. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping Origin

Orders are dispatched from our fulfilment location in China.

The sender’s address shown on a parcel is not necessarily our authorised return address. Please contact us before returning any item. Return instructions and the correct return address will be provided after your return request has been approved.

United Kingdom Shipping

Tracked Standard Shipping: £5.99

Free Tracked Standard Shipping: Available on orders of £75 or more.

Estimated transit time: 7–12 business days after dispatch.

The estimated delivery time does not include order processing time. Delivery times are estimates and may be affected by customs processing, public holidays, severe weather, carrier delays or other circumstances outside our reasonable control.

International Shipping

We ship to selected international destinations. Available shipping services, rates and estimated delivery times will be displayed at checkout based on the delivery address.

If a destination or shipping option does not appear at checkout, we are currently unable to ship to that location.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes or customs charges imposed by the destination country.

Where these charges are not collected at checkout, the recipient may be responsible for paying them, subject to applicable law. MIRANDA SOL cannot control customs processing times or charges imposed by local authorities.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact us as soon as possible at hello@mirandasol.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched. Additional shipping charges may apply if an order must be resent because an incorrect or incomplete address was provided.

Delayed, Lost or Damaged Orders

If your tracking has not updated for an extended period, your parcel appears to be lost, or it arrives damaged, please contact us at hello@mirandasol.com with your order number and relevant photographs where applicable.

We will investigate the issue with the delivery carrier and provide an appropriate solution in accordance with applicable consumer law. Your statutory rights are not affected.

Returns

Shipping charges and responsibilities relating to returns are explained in our Return and Refund Policy.

Please contact us before sending any item back. The correct return address and return instructions will be provided after your return request has been approved. Unauthorised returns may not be accepted.

Contact

For questions about shipping, order processing or delivery, please contact:

MIRANDA SOL
Email: hello@mirandasol.com